From the very beginning, Horus has upheld a fundamental principle: customer needs always come first. They are not only the lifeblood of the company, but also the starting point and ultimate goal of all our actions.
We require our team to: treat every customer with respect, maintaining professionalism and warmth from the first communication to the resolution of any issues; proactively resolve problems and review processes when faced with complaints and grievances, without avoidance or perfunctory responses; avoid shirking responsibility by saying "it's not my responsibility," but instead helping customers move forward; flexibly balance customer needs with company capabilities within the framework of our principles, striving for a win-win situation; and most importantly, proactively provide service—anticipating potential problems and resolving issues before customers even ask.
These are not slogans on the wall, but principles we practice every day. Because we deeply understand that only by treating every "small matter" of our customers as our own "big matter" can a company grow steadily and sustainably. Harris exists to prove through action that putting customers first is not a choice, but an instinct.
Company History
From the roar of machines at the Yongkang factory in 1998 to the operation of equipment in more than 100 countries and regions around the world today, Horus has always taken technological innovation as its engine and quality as its lifeline, gradually growing into an international enterprise integrating R&D, production and sales, and continuously providing efficient and reliable meat processing solutions for global customers.
1998
Foundation Established, Technology-Driven Development Zhejiang Horus Industry and Trade Co., LTD was officially established in Yongkang, Zhejiang Province. Leveraging the local manufacturing advantages, it built initial factory facilities, focusing on the research and development and production of meat processing machinery. As a rising star in the industry, the company adopted a "technology-driven" core philosophy, initially establishing an integrated R&D-production model, laying the foundation for future development.
2000-2010
Technological Breakthroughs and Product Diversification After more than a decade of innovation and accumulation, Horus gradually broke through the core technologies of meat processing machinery. Its product line expanded from single equipment to intelligent machinery covering multiple application scenarios in medical, pharmaceutical, and meat processing fields. Through continuous R&D investment, the company has formed a product matrix of more than 30 models, meeting the needs of customers in different industries and establishing its position as a technological benchmark in the industry.
2010-2015
Large-Scale Production and Quality System Established With the growth of market demand, Horus expanded its modern factory, achieving a monthly production capacity of over 10,000 units. The company has established a rigorous quality management system, implementing full-process control from raw material procurement to finished product delivery to ensure equipment stability and safety. During the same period, the company obtained multiple international certifications, removing barriers to its global expansion.
2015-2020
Accelerated Globalization Strategy Horus embarked on its international journey, with products gradually entering markets in Asia, the Middle East, Europe, and the Americas, gradually building a global sales network covering 101 countries and regions. The company provides customized solutions to customers in different regions using a "localized service + standardized delivery" model, becoming a trusted equipment supplier for multinational corporations.
2020-Present
Innovation Leadership and Ecosystem Building Faced with industry changes, Horus continues to deepen its research and development of intelligent and energy-saving technologies, launching multiple high-efficiency and energy-saving models, and strengthening its after-sales service system, forming a competitive edge across the entire "R&D-production-service" chain. As a representative of "Made in China 2025," the company participates in the formulation of international industry standards, promoting the technological upgrading of global meat processing equipment.
Corporate Culture
Zhejiang Horus's core culture is "Customer First, Integrity Foremost, Innovation-Driven, and Win-Win Cooperation":
Customer First
Always prioritizing customer needs, creating long-term value for customers through proactive service, anticipatory responses, and exceptional professionalism.
Teamwork
Advocating a collaborative spirit of sharing and responsibility, encouraging employees to integrate into the team with a sense of ownership, and uniting ordinary efforts to achieve extraordinary results.
Embracing Change
Maintaining rational adaptation and forward-looking innovation, breaking through performance boundaries amidst change, and driving continuous corporate evolution.
Integrity and Passion
Upholding the bottom line of honesty and integrity, facing challenges with optimism, and inspiring team momentum with an unwavering belief in victory.
Mission
To improve industry efficiency with professional equipment and empower customer success with excellent service.
Vision
To become a trusted leader in the global meat processing machinery industry, driving industry progress with innovative technology.
Team Activities
We strengthen our service philosophy through customer-centric practical training, enhance team synergy by organizing cross-departmental collaboration workshops, stimulate change thinking by holding innovation proposal competitions, and regularly hold integrity culture sharing sessions to deepen value consensus and integrate the culture into daily practices.
Contact Us
Customers first, keeping promises; teamwork, achieving excellence; integrity as the foundation, upholding principles while innovating; embracing change, scaling new heights.
Established in 1998, 20 years' of innovation and development, Horus has been available the capacity to produce 10,000 sets each month for over 30 models.
