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HR-160Y
Horus
Your peanut sesame paste machine runs smoothly until a sudden fault stops the entire batch. Without immediate, specialized support, you face output loss, delivery delays, and rising customer complaints. Calling a local general repair shop often results in incorrect diagnosis, wrong parts, and temporary fixes that fail again. For distributors and wholesalers, when your end-user faces such a crisis without factory-backed warranty support, your reputation as a reliable supplier is at stake.
We remove this risk at the manufacturer level. As a China-based factory with a dedicated in-house service team, we provide an integrated after-sales warranty with free troubleshooting and repair — keeping you supported at every step.
A comprehensive warranty with free troubleshooting is a powerful trust builder. It tells your buyers: this equipment is backed by the people who designed and assembled it, not left to chance after delivery. For wholesalers, dealers, and private label companies, offering machines with manufacturer-grade after-sales support turns a commodity product into a premium offering. Your customers gain confidence, leading to repeat bulk orders and long-term cooperation.
For importers and distributors, bundling our factory warranty into your sales proposal gives you a clear competitive edge. You are not just reselling equipment; you are providing a complete solution with reliable after-sales protection. This differentiates you from vendors who disappear after the invoice is paid. In a market full of similar machines, the quality of service becomes the deciding factor.
That's why our professional after-sales team is a standard part of every machine we deliver — not a paid add-on.
Our warranty is built around one goal: getting your production back online without waiting for a technician to travel. We use digital tools and factory knowledge to solve most problems remotely, with genuine parts supplied when needed. Each method is explained in plain language.
What it is: You send us a short video, photos, or fault code description via WhatsApp, email, or a dedicated support portal. Our engineer analyzes the symptoms and identifies the root cause, often within hours.
Why it matters for you: No waiting days for a service visit. Issues like unusual noise, inconsistent grinding, or control panel alarms can be pinpointed remotely. If it's a simple setting error, you're up and running the same day.
Plain-language takeaway: We see the problem through your camera and tell you exactly what's wrong, fast.
What it is: If the fix requires mechanical steps, our factory-trained engineer conducts a live video call, guiding your on-site operator or technician step by step through disassembly, part replacement, and reassembly.
Why it matters for you: Your staff performs the repair under expert supervision, ensuring it's done correctly the first time. This prevents secondary damage from guessing and builds your team's machine knowledge.
Plain-language takeaway: It's like having our engineer standing next to your worker, without the flight cost.
What it is: For any component failure covered under warranty (excluding normal wear items like grinding stones or belts), we ship a free replacement part immediately after diagnosis, often within 24 hours.
Why it matters for you: You pay nothing for the part. Because we are the original manufacturer, the replacement fits perfectly and restores full performance. No generic substitutes that compromise output quality or safety.
Plain-language takeaway: We send you the exact part you need, at our cost, so your machine works like new again.
What it is: Even outside warranty or for wear items, as the OEM factory we maintain a complete spare parts inventory. You order directly from us, not through intermediaries.
Why it matters for you: You get original components at factory-direct prices with fast global shipping. Bulk buyers and distributors receive volume discounts and recommended stocking lists to minimize future downtime.
Plain-language takeaway: Real parts, straight from the source — no fakes, no delays.
Our professional after-sales team consists of the same engineers who test your machine before it leaves our China factory. They know every bolt and circuit.
We don't believe in one-size-fits-all warranties. Every distributor, wholesaler, and OEM buyer can tailor the support package that fits their business model.
Requirement Discussion: You share your client type, typical usage, and target market. We recommend the optimal warranty duration (standard 12 months, extendable), response tiers, and spare parts kit.
Package Documentation: We draft a clear service agreement outlining covered items, exclusions (wear parts), communication channels, and response metrics. No hidden clauses.
Onboarding & Training: We provide an online orientation for your team, explaining how to submit service requests, perform basic troubleshooting, and identify wear parts. Optional advanced technical training available.
Integration & Go-Live: Your clients are registered in our support database. You receive a dedicated support contact. The service is active from day one of machine delivery.
This customizable approach is designed for B2B sourcing and long-term partnerships. As your needs evolve, the service package can scale.
Q1: What does the free warranty cover?
Our manufacturer warranty covers all non-wear components (motor, gearbox, electrical system, bearings, etc.) against defects in materials and workmanship for 12 months. Free remote diagnosis, video-guided repair, and replacement parts are all included.
Q2: How do you provide support if you don't come on-site?
Over 85% of faults can be resolved through our remote system: video diagnosis, live step-by-step repair guidance, and express delivery of any needed parts. Your local technician or operator performs the hands-on work under our real-time supervision. This is faster than waiting for an engineer to travel.
Q3: What about wear parts like grinding stones or belts?
Wear items are excluded from free replacement but are available for purchase at factory-direct prices. We can help you build a recommended spare parts inventory so you always have critical wear parts on hand.
Q4: How fast do you ship warranty replacement parts?
Once a fault is confirmed and a part is determined necessary, we dispatch it within 24 hours via DHL, FedEx, or air freight, depending on your location. Tracking information is provided immediately.
Q5: Do you offer extended warranty?
Yes. For bulk and OEM partners, we can extend the warranty to 24 or 36 months, including proactive virtual inspections and a scheduled spare parts plan. This serves as a strong value-added selling point for your own customers.
Q6: We are a distributor overseas. Can your service team support our brand's end-users directly in their local language?
We provide English and Chinese support as standard. For other languages, we recommend training a bilingual member of your team as first-line support; we back them with advanced technical support and parts.
Q7: What happens after the warranty period ends?
You can purchase an annual service contract that includes continued priority remote support, discounted spare parts, and optional remote training. Many bulk buyers choose this to lock in long-term operational stability.
As a dedicated China-based manufacturer, supplier, and exporter of peanut sesame paste machines, we believe that shipping the equipment is just the beginning. Our professional after-sales team provides free troubleshooting and repair support as a standard part of your purchase, ensuring that your production — and your reputation — never suffer from prolonged downtime.
Ready to secure reliable after-sales protection? Send us your requirements today. Within 24 hours, you will receive a tailored warranty proposal including response commitments, parts supply details, and bulk service pricing.
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